Track Your Order
Real-time updates on your purchase. Enter your details below.
How Order Tracking Works
Follow your order every step of the way with our real-time tracking system.
Place Your Order
Complete your purchase and receive an order confirmation email with your order number.
Enter Details Above
Enter your order number and email address in the search form to find your order.
Track in Real-Time
See your order status, estimated delivery date, and full tracking history.
Receive Your Order
Get your package delivered to your doorstep and enjoy your purchase!
Frequently Asked Questions
Your order number is in the confirmation email we sent after your purchase. It starts with "EOS-" followed by the date and a number (e.g., EOS-20260825-001). You can also find it in your account dashboard under "My Orders".
Tracking information is updated in real-time as your order moves through each stage. During processing, updates may appear every few hours. Once shipped, carrier tracking is typically updated every 12-24 hours.
"In Transit" means your package has been picked up by the carrier and is on its way to you. The carrier will update the tracking as the package moves through their network. You'll receive a notification when it's out for delivery.
If your order hasn't shipped yet, you can request an address change by contacting our support team. Once the order is in transit, address changes may not be possible, but you can contact the carrier directly to arrange re-delivery.
Check with neighbors or your building's reception area. Sometimes packages are left in a safe place. If you still can't find it, wait 24 hours (carriers sometimes mark delivered early), then contact us. We'll investigate and either locate your package or arrange a replacement.
Standard delivery within Dhaka takes 1-3 business days. For areas outside Dhaka, delivery typically takes 3-7 business days. Express shipping options are available at checkout for faster delivery.